Terms and Conditions
Welcome to Satisfiction!
These terms and conditions outline the rules and regulations for the use of Satisfiction, located at Satisfiction.co.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Satisfiction if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Satisfiction. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Shipping Policy:
Estimated Delivery Times:
- The estimated delivery times provided on product descriptions and during the checkout process are only approximate and are not guaranteed. While we make every effort to ensure timely delivery, factors such as unforeseen delays, weather conditions, and logistics issues may affect the actual delivery date.
Tracking Information:
- Once your order is shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your package's status. You can also log in to your Satisfiction account to view the tracking information.
Delivery Confirmation:
- In the event that your package is marked as "delivered" by the shipping carrier, Satisfiction will consider the package as delivered successfully to the specified shipping address. At this point, our responsibility for the package ends, and we are no longer liable for any loss, theft, damage, or misplacement of the package.
Shipping Address:
- Please ensure that you provide accurate and complete shipping information during checkout. Satisfiction will not be held responsible for delays or undelivered packages caused by incorrect or incomplete addresses provided by the customer.
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If a package is returned to sender it will not be resent, due to the lengthy amount of time it takes to have the package returned. The customer may reach out to Satisfiction for a partial refund — The original postage amount will not be refunded as Satisfiction bought the postage, but the items will be refunded.
Lost or Stolen Packages:
- In the unfortunate event that your package is lost or stolen after being marked as delivered, Satisfiction will not be held responsible. We recommend contacting the shipping carrier directly to file a claim and take appropriate actions to locate or recover the package.
International Shipping:
- For international shipments, customers are responsible for any customs duties, taxes, or fees that may be imposed by their country's customs authorities. Satisfiction is not responsible for any delays caused by customs processing.
Cancellation Policy:
Subscriptions automatically renew at the completion of the term. Customers have the option to pause (skip) or cancel the subscription via their customer portal. Please note, once your subscription renews, refunds will not be issues.
We do not accept returns or offer refunds once your order has been placed. Once an order is placed refunds will not be issued.
Returns & Exchanges Policy:
Satisfiction does not accept returns or exchanges for the following: Subscription boxes (The Original Box, Just The Book, Just The Items), One-time Box pre-order purchases, blind dates with a book, and special edition novels. All sales are final.
Damage Policy:
Our novels go through numerous quality checks in the packaging process.
Despite these efforts, damages, unfortunately, can still occur before or during shipping.
Please read our damage guidelines below to see if your item qualifies. If an item arrives damaged, please contact us at support@satisfiction.co with a photo and a description of how the item arrived. If your item qualifies, we must be notified within ten days after your item has been stated as delivered.
If an item is deemed damaged and we are unable to replace it due to the item being out of stock, we will work with the customer to come to a satisfactory resolution.
Books are considered damaged if:
-There is water damage.
-There are torn pages.
-The binding is broken.
-There is a tear on the front cover.
-The formatting of the novel is incorrect.
Books are not considered damaged if:
-Pages or dust jacket has folds
-Pages or dust jacket has crinkles, dents, or scruffs
-Binding is still holding all pages together
-Uneven or over-sprayed edges
*If the page bleed exceeds 5mm in depth, please fill out an inquiry form on our contact page and attach photos.
Cookies
We employ the use of cookies. By accessing Satisfiction, you agreed to use cookies in agreement with the Satisfiction's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Satisfiction owns the intellectual property rights for all material on Satisfiction.co. All intellectual property rights are reserved. You may access this from Website Name for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Website Name
- Sell, rent or sub-license material from Website Name
- Reproduce, duplicate or copy material from Website Name
- Redistribute content from Website Name
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Satisfiction does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Satisfiction,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable law, Satisfiction shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Satisfiction reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Satisfiction a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking To Our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Satisfiction; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Satisfiction. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Satisfiction's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal Of Links From Our Website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.