NOVEMBER SUBSCRIPTIONS OPEN SEPTEMBER 5TH AT 12CDT
FAQ
You will be billed on the 20th of the month prior to shipment.
The current billing schedule and the box you will receive is as follows:
DECEMBER 20th - January box
FEBRUARY 20th - March box
APRIL 20TH - May box
JUNE 20TH - July box
AUGUST 20TH - September box
OCTOBER 20TH - November box
Satisfiction is a bimonthly subscription, so you will only be charged every other month.
Shipping is entirely dependent on when all of our products arrive. But we try our best to have items shipped out by the second or third week of the month. As we do feature newly released books in our boxes, the shipping schedule is entirely dependent on when the featured book is being released and when our copies arrive.
Here is our current shipping schedule for 2023 if you'd like a guide:
JANUARY 15th
MARCH 15th
MAY 15th
JULY 15th
SEPTEMBER 15th
NOVEMBER 15th
Follow us on Instagram, so you can keep up to date on our shipping process!
Our cut-off dates are the 20th prior to the box you are wishing to purchase. Our cut-off dates are below:
DECEMBER 20th - January/February Box
FEBRUARY 20th - March/April Box
APRIL 20th - May/June box
JUNE 20th - July/August Box
AUGUST 20th - September/October Box
OCTOBER 20th - November/December Box
If you order after these dates, your subscription will automatically be pushed back a shipment. I.E.: If you subscribe on February 21st, you will be subscribing to the May box as this is past the cut-off time for the March box.
Absolutely!
To gift a box, head over to our shop and purchase a one-time box. During the check-out process, there will be a tab that states, "This is a gift". Click on it and add your gift message! Last, but not least, double-check your shipping address to make sure it is your giftee's correct address.
Our boxes come with a variety of goodies, but if you want specifics, check out our what's inside page.
Absolutely!
Subscription's must be skipped prior to the 20th, in order to ensure you are not charged.
- Log in to your account and select subscriptions.
- Underneath your subscription, click the button manage.
- Select pause to skip your next shipment.
- Log in to your account and select subscriptions.
- Underneath your subscription, click the button manage.
- In the bottom right corner click, subscription settings.
- You will then be given a choice to pause or cancel your subscription.
Our returns, exchanges and damages policy is as follows:
Returns & Exchanges:
Satisfiction does not accept returns or exchanges for the following: Subscription boxes (The Original Box, Just The Book, Just The Items), One-time Box pre-order purchases, blind dates with a book, and special edition novels. All sales are final.
Shop items such as tote bags or robes can be returned or exchanged at the owner's discretion on a case-by-case basis. Please fill out our inquiry form on the contact page with your concerns.
Damages:
Our novels go through numerous quality checks in the packaging process.
Despite these efforts, damages, unfortunately, can still occur before or during shipping.
Please read our damage guidelines below to see if your item qualifies. If an item arrives damaged, please contact us at satisfictionbox@gmail.com with a photo and a description of how the item arrived. If your item qualifies, we must be notified within ten days after your item has been stated as delivered.
If an item is deemed damaged and we are unable to replace it due to the item being out of stock, we will work with the customer to come to a satisfactory resolution.
Books are considered damaged if:
-There is water damage.
-There are torn pages.
-The binding is broken.
-There is a tear on the front cover.
-The formatting of the novel is incorrect.
Books are not considered damaged if:
-Pages or dust jacket has folds
-Pages or dust jacket has crinkles, dents, or scruffs
-Binding is still holding all pages together
-Uneven or over-sprayed edges*
*Our novel's edges are hand sprayed, not digitally sprayed by a machine, and therefore slight bleeding can possibly occur in the spraying process. By purchasing an item with hand-sprayed edges, you recognize the statement mentioned prior. (This statement is also stated in all our product descriptions that include hand-sprayed edges) If the page bleed exceeds 3mm in depth, please fill out an inquiry form on our contact page and attach photos.
ALL SALES FINAL
We do not offer refunds on subscriptions or one-time purchases (limited editons, tote bags, candles, etc.) as of right now, but we will do our best to accommodate! Please fill out our inquiry form on our contact page.
Satisfiction is not responsible for packages after they've been dropped off at post offices. Satisfiction is not responsible for any lost or stolen packages.
It is the duty of the customer to ensure the shipping address is entered correctly upon checkout.
Customers are responsible for any import or customs fees.
Returns, refunds & exchanges are not acceptable for international orders. All sales are final.
Satisifctionis not liable for any shipping or international customs fees your order may accrue after shipment. Satisfiction is not liable for any items returned to sender.
As a thank-you, subscribers are given an automatic 5% discount for their continued support.
Subscription box prices are 5% less than one-time boxes as a “thank-you” to subscribers for their continued support. Due to past issues of having customers subscribe and then unsubscribing immediately after making their purchase to attain that extra 5%, we’ve decided to mitigate this issue by requiring a commitment period of 2 billing cycles before canceling.
Satisfying + Fiction = Satisfiction!
If you have a question that isn't listed on this page, feel free to contact us here!